Terms & Conditions of Sale
By purchasing from fjwoayllo, you (the customer) accept the Terms & Conditions below, agreeing to all our policies of sale on this page and also the Delivery, Returns, and Order Confirmation.
fjwoayllo Competition
There is no cash alternative, no substitutes and no reassigning the prize to anyone else.
The prize must be taken as stated and no compensation will be payable if the winner is unable to use the prize as stated.
Gift Vouchers will be sent by post.
The Gift Voucher will expire after two years.
Gift Vouchers can only be redeemed in-store or by contacting the fjwoayllo Customer Services team.
To enter the competition, you must subscribe to fjwoayllo.com.
Promotional Code Terms & Conditions
You may use published promotional codes through our Website, over the phone, and in stores unless otherwise stated (i.e. valid only online) and not in conjunction with any other offer. You may participate in offers once only.
Unless otherwise stated, delivery charges, Kartell products, gift vouchers, and sale (clearance) items are excluded from offers.
These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under fjwoayllo’s standard terms and conditions – orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer, or promotional code after seven working days of publication.
Website/Phone Orders
When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website.
When you place an order, we will require your name, e-mail address, contact telephone number, and payment details. Without this information, we will not be able to process your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order. Including but not limited to incorrect pricing, stock availability, and delivery charges.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Once your order has been despatched and delivered, the completion of the contract between fjwoayllo and yourself takes place.
We may not be able to fulfill your order due to the following reasons:
The product you ordered is out of stock
Your payment has been declined
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss. You may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 30 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract before the order is despatch, please contact our customer services department at [email protected]. If your order has already been despatched please follow the procedure set out in our Returns Policy.
Product Pricing, Descriptions, Images & Estimated Time of Arrivals
All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Website and in our catalog are correct at the time when the relevant information was entered into the system.
Although we aim to keep the Website and our catalog as up-to-date as possible, the information, including product descriptions, dimensions, and pricing, may be subject to change without notice. The images shown online and in catalogs are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
ETA dates are for guidance only and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.
Sale Item Disclaimer
Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned appropriately and then reordered.
We have a very limited stock of our sale items, and we do not take back orders on any of these or any items. Due to the fact our stock levels are updated periodically, a product may sell out during the time you have placed your order and when we try to fulfill it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Sofa Guarantees
Each sofa collection is covered by a manufacturer’s guarantee of various lengths and inclusiveness. Please refer to the item product page or ask a member of staff before purchase so that you can be provided with correct and complete information.
Payment
Payment for all orders is at the point of sale and not at the point of despatch.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information into the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party because we withdrew any product from this Website whether or not that product has been sold.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, e-mail address, payment details, and other requested information.
Be over 18 years of age.
Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels, and temporary addresses are not acceptable.
Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
We do not accept international payment over the phone or via our Website. You can however make a bank transfer – please call our customer service team at +44 07475208861 for more information.
Bespoke Items
If you wish to purchase a ‘made to order’ item, the contract may be canceled no longer than 14 working days after delivery of the item. All bespoke items are made to your specification and a 20% restocking fee (of the total value of the products) will be deducted from the refund of the item. The item must be returned in perfect, saleable condition, in its original packaging, and at your cost. Failure to do so may result in fjwoayllo being unable to refund you.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Gift Vouchers
Gift vouchers cannot be redeemed online. Customers can spend their gift vouchers by calling our Customer Services team at +44 07475208861 or in person in our stores. Gift vouchers will expire one year after the date of sale. All gift vouchers are delivered using Royal Mail Signed For delivery.
Please note that Gift Vouchers cannot be returned.
Copyright
All product names, copies, product images, buttons, and Website graphics are copyright of fjwoayllo Ltd. No unauthorized use of copy, product tiles, or product images may be used without express permission or approval by fjwoayllo Ltd.
Trademarks
‘fjwoayllo’, the G&G logo or variations of the G&G logo are registered trademarks of fjwoayllo Ltd.
Product Disclaimer
Warping and Expansion – Please note that products made from wood may warp or expand when subject to changes in temperature and humidity. Our wooden furniture should never be left by a radiator or under windows.
Product Imperfections – Many of the items sold are handmade using traditional techniques or rustic or natural materials and therefore will vary from the picture on the Website and no two items will be identical.
Sunlight Damage – Please note that upholstery and wooden furniture are likely to fade if left in direct sunlight for prolonged periods. Double or triple-glazed windows can slow the rate of damage caused by UV light, but we suggest keeping susceptible items away from direct sunlight.
Lighting Products
fjwoayllo provides a 1-year guarantee for all our lighting products.
During this guarantee period, the Company will replace the product or its defective parts, or offer a credit note for the value of the item, subject to the terms and conditions.
Guarantee services will be provided only if the original invoice or sales is presented with the defective product within the guarantee period. The Company may refuse guarantee service if these documents are not available.
This Guarantee does not cover transport costs and risks associated with the transport of the product to and from The Company’s instructions.
This guarantee does not cover:
a) Periodic maintenance, the repair or replacement of parts due to wear and tear
b) Consumables (components that are expected to require periodic replacement during the lifetime of a lamp such as batteries, starters, bulbs, ballasts, etc.)
c) Damage or defects caused by the use or treatment of the product inconsistent with normal use
d) Damage or changes to the product as a result of:
Misuse, including treatment resulting in physical, cosmetic, or surface damage or changes to the product failure to install or use the product for its normal purpose or by The Company.
Installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used
Use of the product with accessories, peripheral equipment, and other products of a type, condition, and standard other than recommended by the Company
Repair or attempted repair by persons who are not authorized by The Company and adjustments, or adaptations without the Company’s prior written consent
Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces, and impacts.
Product Availability
Many of our items including large pieces of furniture and mirrors are always in stock, but during busy times of the year, the stock may sell out quickly or be limited in availability.
Where a product is not in stock, we try our very best to display an estimated re-stocking date on a product page if the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as stock is booked into our warehouse.
Our made-to-order products have their delivery lead times and you are encouraged to look at these before placing an order.customercarecenter