SHIPPING POLICY
OUR ONLINE STORE DELIVERY POLICY:
Local Delivery
Your items will be delivered by a fjwoayllo employee by hand to your selected shipping address. You will be contacted before delivery to be informed of a date and time. This will usually be within 18-20 days.
Standard Delivery – All items will be sent by courier. We choose the most appropriate courier depending on the product ordered. Tracking & courier information will be provided to you once dispatched. We aim to deliver to you within 20-25 working days. This can sometimes be extended due to delays beyond our control and with the chosen courier.
Standard & Local Delivery Charges (ex. Furniture) are as follows
Order Value:
£0.01-£50: £4.95 shipping
£50.01-£200: £2.95 shipping
£200.01: Free Shipping
Click & Collect
Items will be available for collection from your chosen store within 1-72 hours. You will be contacted by text or email once your order is available for collection.
Please check the description section of the items you have ordered. We often arrange the production of goods upon an order placed (particularly artwork) which can extend delivery lead times. Once your order is placed, we will confirm an approximate delivery date with you for goods that fall into this area. Be assured that we aim to have goods made and ready for delivery as quickly as possible.
Delivery of all furniture will be subject to a delivery charge, this will be confirmed by telephone once your order is received. We also offer an installation service if required, price depends on the products ordered and can be discussed at the point of your order confirmation phone call. For further information before ordering please contact +44 07475208861.
If on the very rare occasion, you have an issue with your delivery, please use the tracking information provided, or contact us by email at [email protected]. With your order number, contact details, and evidence of the issue encountered.
We will always ask for photographic proof of delivery and evidence of the issue reported.